Shipping Policy – Leprn

At Leprn, we know you’re eager to light up your space with our smart LED lights and outdoor lights—whether it’s a color-changing bulb for your living room or weatherproof string lights for your patio. Our shipping process is designed to balance speed, care (for delicate tech and outdoor-ready fixtures), and convenience—with global free shipping to make your experience seamless. Below, we break down how we get your lighting from our warehouse to your door.

1. Order Processing & Shipping Timelines

We prioritize getting your lights to you quickly, while ensuring they’re packed to withstand transit—especially critical for smart bulbs (with glass components) and outdoor fixtures (with waterproof seals):

1.1 Processing Time

All in-stock items (e.g., smart RGB LED strips, outdoor motion-sensor sconces, wireless pathway lights) are processed within 1-3 business days of payment confirmation. Processing includes:

  • Quality Checks: For smart lights—verifying app pairing functionality and brightness; for outdoor lights—testing waterproof gaskets and hardware completeness.
  • Protective Packaging: Custom packing for different product types:
  • Smart bulbs: Foam inserts to prevent cracking and static-proof bags for circuit boards.
  • Outdoor string lights: Reinforced boxes to avoid tangling or damage to bulb sockets.
  • Large fixtures (e.g., outdoor wall sconces): Double-layered cardboard and bubble wrap for impact resistance.

Processing excludes weekends (Saturday/Sunday) and major holidays (Christmas, Thanksgiving, New Year’s Day)—orders placed on these days will start processing on the next business day.

1.2 Delivery Time

Once shipped, estimated delivery is 6-12 business days to any destination worldwide. This timeline accounts for:

  • Standard international shipping (e.g., 6-8 days for U.S./EU locations, 9-12 days for remote regions).
  • Customs clearance (for international orders)—we include all necessary documentation (e.g., product specs, duty-free declarations where applicable) to speed this up.

Note: Rare delays (e.g., weather disruptions, carrier backlogs during peak seasons like Black Friday) may extend delivery by 1-2 days. We’ll email you immediately if your order is affected, with a revised timeline.

2. Global Free Shipping

We offer complimentary standard shipping on every order—no minimum purchase required, no hidden fees, and coverage for every country (from the U.S. to Australia, Canada to Japan). Whether you’re buying one smart bulb or a full set of outdoor lights, shipping is always free.

2.1 Carrier Partnerships

We work with trusted global carriers (UPS, FedEx, DHL, and local postal services) to match your order to the most reliable route:

  • For smart lights (time-sensitive tech): We prioritize carriers with fast, trackable services (e.g., DHL for EU orders) to reduce transit time.
  • For outdoor fixtures (bulky or heavy): We use carriers with experience in handling durable goods (e.g., UPS for U.S. orders) to ensure safe delivery.
  • The carrier will be listed in your shipping confirmation email—along with a direct link to their tracking page.

3. Shipment Tracking & Confirmation

You’ll never have to guess where your lights are—we keep you updated every step of the way:

3.1 Shipping Confirmation

Within 24 hours of your order shipping, you’ll receive an email (to the address used at checkout) with:

  • Your unique tracking number.
  • Carrier name and a direct link to track your package.
  • Estimated delivery date (adjusted for your location).

If you don’t see the email, check your spam folder (labeled “Leprn Shipping Update”)—or email [email protected] with your order number to resend it.

3.2 Tracking Your Package

Use the tracking number on the carrier’s website to view real-time updates:

  • “In Transit”: Your package is moving between warehouses or heading to your region.
  • “Out for Delivery”: Your lights will arrive that day (carriers typically deliver between 9 AM–8 PM local time).
  • “Delivered”: Confirm with household members/neighbors—carriers may leave packages in secure spots (e.g., a porch, mailroom) if no one is home.

Troubleshooting: If tracking shows “no information” after 2 business days, wait 24 hours (tracking data can take time to sync) or email us—we’ll verify the shipment status with the carrier.

4. Address Requirements & Changes

A complete, accurate address is key to on-time delivery—especially for large outdoor fixtures or fragile smart lights:

4.1 Required Address Details

At checkout, include:

  • Full name (matching your payment method).
  • Street address (with apartment/unit number—e.g., “123 Oak St, Apt 4C” instead of “123 Oak St”).
  • City, state/province, postal/zip code (double-check for typos—e.g., “90210” vs. “90211”).
  • Country (critical for international orders).
  • Phone number (optional but helpful—carriers may call to confirm delivery for large items like outdoor floodlights).

4.2 Address Changes

We can update your shipping address only if your order hasn’t been processed (within 12 hours of purchase). To request a change:

  1. Email [email protected] with your order number and new address.
  2. We’ll confirm the update within 6 hours—if processing has already started (e.g., your smart bulbs are packed), we’ll work with the carrier to redirect (subject to carrier fees, which we’ll notify you of upfront).

Risk of Incorrect Addresses: If an order is returned to us due to an incomplete/incorrect address, you’ll need to cover reshipping costs (\(10–\)25, depending on location) to send it to the corrected address.

5. Undelivered, Lost, or Damaged Packages

We handle shipping issues quickly to get your lights to you—no hassle:

5.1 “Delivered” But Not Received

  1. Check with household members, neighbors, or building management (doormen often hold packages).
  2. Verify the delivery address in your order confirmation email (ensure no typos).
  3. Contact the carrier via the tracking link—they can share a delivery photo (if available) or drop-off location.
  4. If the package is still missing after 3 days, email us—we’ll file a carrier investigation and either:
  • Reship your order (free of charge, with priority processing) or
  • Issue a full refund in USD.

5.2 “Undeliverable” Packages

If the carrier returns your order to us (e.g., no one available to accept delivery, address unknown), we’ll:

  1. Email you within 2 days of receiving the returned package.
  2. Offer two options:
  • Reship to a corrected address (you cover reshipping costs only if the error was yours).
  • Issue a full refund (processed within 5–10 business days to your original payment method).

5.3 Damaged Packages

If your lights arrive broken (e.g., a cracked smart bulb, a bent outdoor light bracket):

  1. Take photos of the damaged product and packaging (include the shipping label).
  2. Email the photos to [email protected] within 48 hours of delivery.
  3. We’ll send a replacement (shipped within 1–3 business days, free of charge) or issue a full refund—no need to return the damaged item (we’ll cover disposal).

6. Contact Us

For questions about shipping, tracking, address changes, or damaged packages, reach out to our team:

Email: [email protected]