Refund Policy – Leprn

At Leprn, we want every smart LED light and outdoor light to brighten your space and meet your expectations—whether it’s a color-changing LED bulb for your bedroom, a weatherproof string light for your patio, or a motion-sensor sconce for your driveway. If a product doesn’t fit your needs (e.g., the smart bulb’s brightness isn’t right, the outdoor light’s style clashes with your decor), our Refund Policy ensures a simple, stress-free return and refund process—with the same convenience as our global free shipping. Below, we break down eligibility rules, how to start a return, and what to expect for refunds.

1. Eligibility for Returns & Refunds

To qualify for a full refund (in USD), your Leprn lighting product must meet these criteria—tailored to the unique needs of smart and outdoor lighting:

  • Return Window: The item is returned within 60 days of delivery (we verify the delivery date using your order’s tracking number, aligned with our 6-12 day delivery timeline).
  • Original Condition & Completeness: The product must be unused, undamaged, and in its original packaging—with all accessories, manuals, and components intact. This includes:
  • Smart LED lights: Power adapters, remote controls (if included), app pairing guides, and original foam inserts (to protect glass bulbs or delicate strips).
  • Outdoor lights: Waterproof gaskets, mounting hardware (screws, brackets), warranty cards, and weather-resistant packaging.

Exceptions: Products with signs of misuse (e.g., cracked bulb bases from over-tightening, water damage to non-waterproof LEDs), missing parts, or altered firmware (for smart devices) are ineligible for refunds.

  • Non-Final Sale Items: Only regular-price products are eligible. “Final Sale” styles (clearly marked on the product page—e.g., discontinued smart LED models, open-box outdoor sconces, clearance string lights) are non-returnable—this is highlighted before you add the item to your cart.
  • Proof of Purchase: You must provide your original order number (found in your order confirmation email) when initiating a return—critical for verifying your purchase and processing refunds quickly.

2. How to Initiate a Return

Returning your Leprn lighting product is hassle-free—we cover return shipping (no extra cost, thanks to our global free shipping policy) and provide guidance to protect fragile or tech-focused items:

  1. Request a Return Label: Email our team at [email protected] with:
  • Your order number.
  • The product name (e.g., “Smart RGB LED Strip Light,” “Outdoor Weatherproof Wall Sconce”).
  • A brief reason for return (e.g., “Brightness too dim for my living room,” “Changed my mind about patio decor”)—this helps us refine our product lineup.
  • Photos (if needed): For smart device connectivity issues (e.g., a screen recording of pairing failures) or physical concerns (e.g., a cracked outdoor light housing)—this speeds up eligibility checks.
  1. Receive Custom Instructions: We’ll reply within 24 hours with a prepaid return shipping label and product-specific packing tips to avoid damage:
  • For smart LED bulbs/strips: Wrap in the original foam or bubble wrap to protect glass or circuit boards; do not remove factory-sealed connectors.
  • For outdoor lights: Reattach waterproof gaskets to prevent moisture damage during transit; pack mounting hardware in a separate small bag to avoid scratches.
  1. Ship the Item: Pack the product securely (avoid using tape directly on the product or its packaging), attach the prepaid label, and drop it off at the designated carrier location (e.g., UPS, FedEx). Keep the return tracking number for your records—we’ll use it to confirm when your package arrives at our warehouse.

3. Refund Processing Timeline & Details

Once we receive and inspect your returned product (with extra care for smart functionality and outdoor durability), we’ll issue your refund quickly:

  • Inspection Period: Our team reviews returned items within 3-5 business days of delivery to our warehouse. For lighting products, we focus on:
  • Smart devices: Testing connectivity (can the bulb pair with the app?), functionality (do dimming/color features work?), and firmware integrity (no unauthorized modifications).
  • Outdoor lights: Checking waterproof seals (are gaskets intact?), physical condition (no rust, cracks, or missing parts), and hardware completeness (all mounting pieces included).
  • Refund Issuance: Approved refunds are sent in United States Dollars (USD) to your original payment method (e.g., credit card, PayPal) within 1-2 business days of inspection.
  • Funds Availability: Refunds take 5-10 business days to appear in your account—this depends on your bank or payment provider’s processing times. If you don’t see the refund after 10 days, contact your bank first (delays often happen on their end), then email [email protected] with your order number and refund reference (if provided).
  • Refund Exclusions: We do not refund gift wrapping fees (if added at checkout) or third-party charges (e.g., bank transfer fees, currency conversion fees from your payment provider). Original shipping costs are non-refundable—but since we offer global free shipping, this rarely applies.

4. Special Cases & Exceptions

We handle unique scenarios with flexibility, accounting for the technical and durability needs of lighting products:

  • Defective or Non-Functional Products: If your smart LED light arrives unable to pair with the app, or your outdoor light stops working within 60 days of delivery (due to manufacturing defects, not misuse), email us at [email protected] with photos/videos of the issue. We’ll either:
  1. Send a free replacement (shipped within 1-3 business days, matching our standard processing time) with no need to return the defective item (we’ll cover disposal of the faulty product).
  2. Issue a full refund in USD—your choice.
  • Incorrect Items: If we accidentally send the wrong product (e.g., a warm-white smart bulb instead of cool-white, a small outdoor sconce instead of large), we’ll cover all return and reshipping costs. Email us with your order number and photos of the incorrect item—we’ll send the right product immediately and provide a prepaid label for the wrong item.
  • Late Returns: Items returned after the 60-day window may be eligible for store credit (in USD) instead of a refund—contact [email protected] to discuss. Store credit never expires and can be used on any Leprn product, from smart LEDs to outdoor lights.
  • Installed or Used Products: Products that have been installed (e.g., an outdoor light mounted to a wall) or used (e.g., a smart bulb that shows signs of wear on the base) are non-returnable—unless the issue is a manufacturing defect (verified by our team).

5. Frequently Asked Questions (FAQs)

Q: Can I exchange a smart LED/outdoor light instead of getting a refund?

A: We currently process refunds only, but you can use your refund to purchase a different product—our global free shipping applies to new orders, and we ship in-stock items within 1-3 business days.

Q: What if my return package gets lost in transit?

A: If the return tracking number shows the package is lost, email us with the tracking link. We’ll file a claim with the carrier and issue a full refund once the loss is confirmed—no need for you to wait for the package to be found.

Q: Do I need to return the smart app with the product?

A: No—the Leprn app is a free download, so you don’t need to return it. Simply unpair the smart light from your app before shipping (to avoid connectivity issues for the next user) and delete your account if you no longer plan to use our products.

6. Contact Us

For questions about returns, refunds, defective products, or smart light functionality, reach out to our team:

Email: [email protected]